If you love something throw it away if it comes back it was yours if it doesn’t? Then it was not.
How many times have you been told this when thinking about Love is a many splendored thing? I suppose you’re wondering what has TheCamel blog come to? Has it turned into a Dorothy Dicks help and advice on relationships? Well the truth is this month’s topic is all about “Letting Go”.
I’m not talking about the song from frozen that your kid’s, nieces or nephews drive you mad with whilst sitting in the back of the beloved SUV, I’m talking about letting go of customers or those that are trying to be and I highlight the word “Trying”.
You know the ones I’m talking about, the ones that want everything for nothing, those that want a silk purse whilst paying for a sours ear, the ones that see your time nowhere as valuable as there’s, the ones that only have one word, “Urgent” in there vocabulary, the ones that push and push until your supply of valium runs out and your destined to spend time in exhaustion rehab.
I can find sentence upon sentence to describe these people but my favorite word and one that is a cry for “The Party’s Over” in TheCamel.co camp is….TOXIC.
Toxic? If we look it up in the dictionary there is no real nice description for it, overall its listed as poisonous and really bad for your health, well I think that pretty much describes what a Toxic Customer could do to you and your business.
Why am I bringing this up rather than my normal happiness and joy blog? Well to be honest I spend a major part of my day helping people build a customer attraction program business and I lose count how many are screaming “Help Me” with customers both potential and current that are killing them and their business. I often get asked how do I let them go, or should I.
So when is a potential or current customer Toxic? When they are affecting you or your business, when they make it hard to move forward on new things, when you go into cold sweats when you see an email, from them or their number comes up on caller ID. Then sure as the sun rises you have a problem that needs to be dealt with. And I tell you like a cold drink on a hot day your going to feel awesome when you take some action.
Am I saying you have to change your number, leave town or have Jason Bourne visit them? No you can have a nice chat with them explain the situation and draw a line in the sand of behavior they cannot cross.
You have to try that first, as you never know maybe nobody has told this bully that in this school yard? Their behavior is not acceptable. They may then see the light, the evil of their ways and change to a point where they qualify for Sainthood!
But, if they don’t, if they cannot change, if the relationship is toxic and has an impact on you and your business even your health, what do I suggest?
Well climb into the SUV with the kids and start to sing loudly...Let It Go, let it Go.
Have a great day Hugs from TheCamel.
Let’s take a little stroll back memory lane for a moment, can we? In my case, it’s more like a marathon but it only seems like yesterday. Let’s roll back and remember our High School days. How awesome were they? Puberty and pimples, what a joy! For the boys, it was the embarrassment of the voice breaking, biceps started to be a focus. As for girls? It was a matter of all sorts of things. But, back in the day it was the start of the importance of how you look and what people said about that.
They were tough, emotionally charged times, but one thing is for sure and that is suddenly like a chicken popping out of an egg, boys and girls finally started to notice each other in strange and unusual ways and one major event of the High School Year made this “Attraction” more noticeable than ever, what was it that fired up the intensity to a fever pitch?
The High School Ball.
Wow, did life get exciting the moment that event was announced at the morning assembly. Screams of “What will I wear?” could be heard across the school yard, boys whispering to each other, “Who are you going to ask as your date?”. But that was just the preamble. The whole focus was that suddenly, these teenagers became like a bunch of crazy people totally focused on looking their best to make sure they got noticed by the ones they wanted to be noticed by.
Mums were stressed about dresses and hair, dads were stressed with paying for this and for that, hours would be spent at shops, hairdressers, suit hire would be flat out as all the boys tried to come to terms with tying a bow tie for the first time in their lives. All this action to make sure of one thing, to make sure you looked great and smelt great, so you would be noticed by the ones that you wanted to be noticed by. To be the Belle of the Ball? Was an important moment in your life.
So, what does being the Belle of the Ball and a Website have in common? So happy you asked that question. Well, your website? Is always trying to be the Belle of the Ball, to be the one that’s noticed more by the people you want it to be noticed by, and who do you really want it noticed by? Ah, the best-looking partner in the room, that one you secretly lay in bed at night thinking about, yes, the Front Page of Google!
So, like the teenager was trying on the best clothes, going to best hairdresser, covering up all those pimples with as much foundation as possible, your Website to be attractive to the one that matters most? Needs some special treatment.
Key words, call to action, mobile friendly and optimized, SEO work, all these are the things you need to make sure are in place to be attractive to the one you need to be attractive to. Getting your content right, having pictures the right size, these are the hairdressers and suit hire of your business today.
So, if you want to be the Belle of the Google Ball, make that front page so those that you need to notice are lining up for that first dance, make sure you have an SEO Plan in place, or maybe get somebody to help you out.
Big Hugs from TheCamel.
Nothing better than seeing a pond in garden, water lilies, maybe even frogs hopping around. You see birds fly by, then once they spot the clear crystal water they can’t help themselves but swoop down and have a bit of play in the cool refreshing water.
It’s easy to keep the pond full of happiness, just need to keep the water fresh and alive, mix it up a bit, and for years it will be a real live place of activity and new life, what a joy!
But what if you don’t add water, what if there is a genuine lack of attention and TLC?
Well, it will start to turn green, the frogs will pack up and run away and “Croak” somewhere else, the birds will fly past, take a quick smell and let out a tweet of “eeeooww” and visit another pool close by.
Yep, still water sooner than later ends up smelling bad and nobody will visit and the pond ends up being a green and yucky mess.
Websites are a lot like a pond in the garden of your business.
They start off all clear and glimmer, customers bounce along and visit, business blooms. It’s a real joy for you and everyone else when it’s all brand new.
Then as time goes on? You stop adding things, changing things, updating things. Your customers visit until the smell is bad and the scream of “eeeooww” shakes the PC screen or their phone shakes in their trembling hands and sooner than later they go and visit another pond (‘business’).
Yes folks, like the pond in your garden, your website not only needs TLC. It needs some regular churning up and a top up with fresh water to stop the stagnation process.
Yes, those pictures of you or your products look a little stale after you have seen them a few times. That menu when viewed is greeted with “Wow we have eaten all of that”. The specials you put up when the website was first made live 5 years ago? Well, they no longer even manufacture those products.
So today, the advice we are going to give is simple - Don’t let your website turn into a smelly pond where nobody wants to visit.
Get regular with your updates, treat your website like you do your social media pages, get weekly offers going, make sure you’re updating your pictures. If you have an active social media program, make sure you have a live feed on your website so it’s always in a state of constant refresh.
You do all this and I guarantee you nobody will say “eeeooww” about your site and it won’t become a green and yucky mess.
I can’t guarantee you will be visited by frogs though, LOL.
Big Hugs from TheCamel