If you love something throw it away if it comes back it was yours if it doesn’t? Then it was not.
How many times have you been told this when thinking about Love is a many splendored thing? I suppose you’re wondering what has TheCamel blog come to? Has it turned into a Dorothy Dicks help and advice on relationships? Well the truth is this month’s topic is all about “Letting Go”.
I’m not talking about the song from frozen that your kid’s, nieces or nephews drive you mad with whilst sitting in the back of the beloved SUV, I’m talking about letting go of customers or those that are trying to be and I highlight the word “Trying”.
You know the ones I’m talking about, the ones that want everything for nothing, those that want a silk purse whilst paying for a sours ear, the ones that see your time nowhere as valuable as there’s, the ones that only have one word, “Urgent” in there vocabulary, the ones that push and push until your supply of valium runs out and your destined to spend time in exhaustion rehab.
I can find sentence upon sentence to describe these people but my favorite word and one that is a cry for “The Party’s Over” in TheCamel.co camp is….TOXIC.
Toxic? If we look it up in the dictionary there is no real nice description for it, overall its listed as poisonous and really bad for your health, well I think that pretty much describes what a Toxic Customer could do to you and your business.
Why am I bringing this up rather than my normal happiness and joy blog? Well to be honest I spend a major part of my day helping people build a customer attraction program business and I lose count how many are screaming “Help Me” with customers both potential and current that are killing them and their business. I often get asked how do I let them go, or should I.
So when is a potential or current customer Toxic? When they are affecting you or your business, when they make it hard to move forward on new things, when you go into cold sweats when you see an email, from them or their number comes up on caller ID. Then sure as the sun rises you have a problem that needs to be dealt with. And I tell you like a cold drink on a hot day your going to feel awesome when you take some action.
Am I saying you have to change your number, leave town or have Jason Bourne visit them? No you can have a nice chat with them explain the situation and draw a line in the sand of behavior they cannot cross.
You have to try that first, as you never know maybe nobody has told this bully that in this school yard? Their behavior is not acceptable. They may then see the light, the evil of their ways and change to a point where they qualify for Sainthood!
But, if they don’t, if they cannot change, if the relationship is toxic and has an impact on you and your business even your health, what do I suggest?
Well climb into the SUV with the kids and start to sing loudly...Let It Go, let it Go.
Have a great day Hugs from TheCamel.