TERMS AND CONDITIONS

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Terms And Conditions

We don’t want to get too legal with Terms and Conditions. But, we need to make sure that you and TheCamel.co are both in agreement to some simple things.

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General

Last Update: July 2023

Camel and Straw Media Pty Ltd (referred to here as “TheCamel.co”, “TheCamel.co®” or “TheCamel”) terms and conditions are simple and straightforward. These are activated once an email of confirmation from you for your order (of any kind of service we offer) is received by our team or when you avail of any of our services through our website, online order forms, All Access platform, or through our partners, or resellers.


“Client”, “Customer” or “You/Your” refers to anyone TheCamel is dealing with to provide our products and services.


TheCamel and Client or Customer are each referred to as “Party” and collectively as the “Parties”.


A “Project” means a series of tasks that need to be completed to reach a specific outcome such as, but not limited to, a website or a custom development feature.


TheCamel will use email, chat, zoom or Google meetings, and/or text messaging for any form of communication with you.


TheCamel holds no responsibility if there will be outside links, such as third-party applications or websites, that have changes or major updates that affected the functionality 5 days after the submission approval date. 


TheCamel makes no guarantees that any of its products or services will increase your business, give you page one Google ranking, increase revenues, or even cure global warming, the common cold or create world peace.


TheCamel believes that the customer is not always right. If you treat any of our staff with disrespect with verbal or written abuse we will advise you of that, and ask you to play nice.


The team of TheCamel.co is under strict non-compete clauses with the employment contracts that they sign. Should you approach any of our team behind our back and discuss the potential of them working for you “on the side”, you could place them in legal jeopardy and possibly cost them their job. So please be respectful of your relationship with TheCamel.co and the well-being of our team. Should any of these points arise, we also reserve the right to terminate our business with you


TheCamel reserves the right to decline projects that have content that is discriminatory, violent, or sexually explicit.


We update our Terms and Conditions from time to time (without prior notice) so we suggest you check it now and then by going to https://www.thecamel.co/terms-and-conditions.


All dollar figures here are in US Dollars currency, unless otherwise, clearly specified.


1. WEBSITES

1.1 Definition of terms


1.1.1 “Website” and “site” are used here interchangeably both hold the same meaning referring to a page or collection of pages on the World Wide Web.


1.1.2 “Full build” refers to (if used as a verb) building the site fully on the Duda platform; (if used as a noun) a website completely built or will be built on the Duda platform.


1.1.3 “Minor changes”, “Minor edits”, or just “Edits” refer to any edits or changes in the text, replacement of images, or change of color, but it does not considerably affect the layout of the website and does not include technical work. This does not include any additional pages or features.


1.1.4 “Web content” refers to the text, visual or audio content that is made available online and user encountered as part of the online usage and experience on websites. It may include text, images, sounds and audio, videos, and internal or external links, among other items placed within web pages.


1.2 Websites in General

 

1.2.1 TheCamel requires its clients and customers to complete our official build forms for each site you want us to build so it gets through our system and won’t get lost in an email thread.

 

1.2.2 TheCamel will use images/photos/graphics provided by you or will offer images from its library or the internet. For any image found that is required to be purchased, TheCamel will advise you of the cost. Upon your approval, this cost will be added to your invoice.

 

1.2.3 For any sourced images that we use on your website from the internet that are FREE and available for public use, we do not own the rights to these images nor charge you for them. TheCamel does not guarantee that your website is the only website that uses these images. TheCamel highly recommends the use of your OWN photos and images on your website rather than the free stock images.

 

1.2.4 Images and videos should be properly labeled and of the best quality possible. Videos should only be on YouTube or Vimeo; no other formats will be accepted. TheCamel will not be responsible for restoring low-resolution images or recreating/redesigning an image/video to make it a high resolution.

 

1.2.5 TheCamel will build your website using the Duda Platform under OUR Duda account.

 

1.2.6 The client is responsible for the final approval and checking of the web content published on their website.

 

1.2.7 TheCamel will only provide access to the website after it has been made live. Any changes made by the client that result in site damages, malfunction, and the like, will not be the responsibility of TheCamel. We will be able to repair the damage at an additional cost. 

 

1.2.8 TheCamel will transfer the website, template, or any product/service to your account only after the invoices are fully paid.


1.3 Custom Websites

 

1.3.1 Custom websites may consist of one or more pages.

 

1.3.2 Pricing.

a.     A landing page starts at $135

b.     Up to five (5) pages website starts at $330.

c.     Additional pages (only applies after 5-pages) are charged at $25 per page.

 

1.3.3 Custom websites are designed based on your reference website/s and the specifications you provided on the build form.

 

1.3.4 All web content (text, images, videos, etc) needed to complete your website must be submitted before we proceed with the full build.

 

1.3.5 Any custom development and features you need for your website must be specified in the build form or discussed with our team before the quotation is provided and before commencing with the build. Any additional requirements and features after the quotation is sent are subject to review and additional charges.

 

1.3.6 TheCamel will provide you with a quotation and estimated timeframe after reviewing all the requirements and specifications you sent to us.

 

1.3.7 In cases where the customer has a current website, TheCamel must be informed of the total number of pages and the features they want to keep for the new site before we provide a quotation.

 

1.3.8 If the customer wishes TheCamel to count the pages of the current website with more than ten (10) pages, this will have a wholesale cost of 25.00 USD. This charge can be credited against the final build cost when you proceed with the order but is non-refundable if the full build will not push through.


1.3.9 TheCamel will design a mockup and present that to you within 3 business days for approval before the site moves to a full build. The mockup is a design concept in nature and contains minimal content. This mockup will be charged at a rate of a front-page build and is payable regardless of moving to a full build site or not. If a full build site is ordered, the mockup cost will be waived and only the site build cost will be invoiced.


1.3.10 Upon approval of this mockup, TheCamel will invoice you in full based on the quotation that you have agreed to, and once settled, TheCamel will then proceed to the full build of the website which will be finalized within the timeframe mentioned on the proposal.


1.3.11 TheCamel is open to a 50% deposit if the final quotation exceeds $1,000.00. Please contact us if you’d like this option.


1.3.12 TheCamel will design and build your website using the information, specifications, and assets you provided us with on the build form.

 

1.3.13 TheCamel offers two (2) free sets of minor changes after the site is done. The customer is expected to check all the pages of the site on different devices before sending back changes. Any additions/changes to the site that have not been provided in the initial specifications and are not associated with the original specifications will be completed at an additional cost.


1.4 SITE 180, SITE 300, SITE 360


1.4.1 Site 180, Site 300, and Site 360 include up to ten (10) web pages built on the Duda Platform.


1.4.2 Pricing and Payment. This pricing is fixed for ten web pages or less. Full payment is required upon form submission. This is non-refundable and cannot be exchanged for cash in part or full, for another item, or for credit. Site 180, Site 300, and Site 360 are not included in any discounts, sales, special promotions, and such.

a.     SITE 180: 180 USD

b.     SITE 300: 300 USD

c.     SITE 360: 360 USD


1.4.3 Additional Pages. After the 10 pages are built, you can request for additional pages to be built and this costs $25 per page.


1.4.4 Use of Templates

a.     SITE 180: Choose one (1) template from the Duda Templates or TheCamel Starter Templates.

b.     SITE 300: Choose one (1) template from the TheCamel Essential or Deluxe Templates as your primary template for the overall layout and design. Choose another one (1) from the Duda Templates, TheCamel Starter, Essential, or Deluxe Templates as your secondary template for specific sections.

c.     SITE 360: Choose ANY one (1) template from the Duda Templates or TheCamel’s Template Library as your primary template for the overall layout and design, and choose another one (1) as your secondary template for specific sections.


1.4.5 Turnaround Time or Delivery Time

a.     SITE 180: 5 – 7 business days

b.     SITE 300: 7 – 10 business days

c.     SITE 360: 7 – 10 business days


1.4.6 Web Content.

a.     All web content (texts, images, links, colour scheme, etc), specifications, and instructions for the website build and the selected templates must be submitted through the online build form. Anything submitted after the build has started will be subject to review and additional costs.

b.     Site 360 includes content that matches your business generated using Duda’s AI content generator. The client is responsible for the final checking and approval of the content to be placed on their website.


1.4.7 Customization. Only the contents such as text, images, color scheme, and branding will be replaced from the chosen primary template. For those with secondary templates, sections from these will be adjusted to fit in with the primary template. No heavy layout and design changes will be applied.


1.4.8 Changes. The number of free sets of minor changes depends on the package availed. TheCamel will wait for 3 business days after the submission of the site to you for the minor changes you’d like to apply to your website. After this waiting period is over and no changes were received from you, the free sets of minor changes are forfeited. Any changes after the waiting period or after the site has been published will be charged at an additional cost.

a.     SITE 180:  One (1) set of minor changes for free

b.     SITE 300:  One (1) set of minor changes for free

c.     SITE 360:  Two (2) sets of minor changes for free


1.4.9 Widgets. Only widgets that are used in the chosen templates will be free to use on your Site 180, Site 300 or Site 360. Other widgets that you want to use will be charged separately.


1.4.10 Add-Ons, Custom Development, and Technical Work. E-commerce, blogs, pop-ups, custom development, technical work, and other additional features or add-ons can be activated after the 10 main pages are done. These services will be quoted separately and will require payment before applying to your website.   


2. GRAPHIC WORKS

Logo, Brochure, Business Cards, Flyers


2.1 TheCamel requires the customer to fill out the order form and include all the necessary details to get started. TheCamel will then advise the total cost of the project unless otherwise explicitly stated.


2.2 TheCamel will send an invoice for the project and requires full payment before starting with the project. Some order forms with fixed prices will have a payment gateway integration.


2.3 TheCamel will create 2 versions of the logo and will submit the JPG files with watermarks within 2 business days.


2.4 TheCamel allows 1 set of changes for free for the logo if there's anything that needs to be adjusted according to the client's initial request.


2.5 Change of reference or a new set of instructions will be considered as a new order. We will advise you of the cost, send an invoice, and start once paid.


2.6 After the customer approves the design, they will receive the PSD/AI file of the order.


2.7 Once the files are sent to the customer, no refund on payments or credits will be issued.



3. WEBSITE SUPPORT

Website Support covers questions and website changes but does not involve technical work, custom development, and/or any website add-ons.


3.1 The client will contact TheCamel through our online forms or by sending an email at partnermanagers@thecamel.co for any website support they need.


3.2 Website Support Packages. TheCamel offers 3 Tiers of website support. Tier one is a per hour rate and Tiers two and three are monthly subscriptions.


3.3 All monthly subscription of website support requires a three (3) months commitment and billed one month in advance.


3.4 Change of package or plan. If the client wishes to change the website support package, the client must contact TheCamel at partnermanagers@thecamel.co. The new plan will take effect in the next billing cycle, provided the service is paid.


3.5 Cancellation. To cancel the service, the client must give at least 30 days' notice. The cancellation will take effect the following billing cycle after the 30 days of notice have passed.


3.6 TheCamel has the right to suspend the service if the payment fails and terminate the service after failed retries. The client still needs to pay TheCamel for any unpaid services. The service will resume once all outstanding invoices are paid.

4. TECHNICAL WORK, WIDGET DEVELOPMENT AND INSTALLATIONS

4.1 TheCamel.co will analyze, and ask for more information or clarification regarding the inquiry and specifications that were provided by the client and send suggestions or recommendations.


TheCamel will then determine the level of technical work and will send an initial step-by-step flow, cost, time frame, and requirements.


At this point, the customer is expected to approve, object, or send changes to the flow. Once approved and any changes are applied/considered, TheCamel will send the final cost, timeframe, and requirements.


4.2 Once the customer agrees with the final flow and the costs associated with it, it means that the customer has understood all the things discussed regarding the project and will cooperate to provide the all requirements needed to proceed with the project.


4.3 TheCamel will send an invoice for the full amount (in some cases, for big custom development, a deposit) and will start the project once paid.


4.4 Any additional features or adjustments made that are not included in the original specifications will be subject to review and additional costs. Once all parties agree with the additional specifications and the costs, an invoice will then be raised and once paid, TheCamel will proceed with the additional changes.


4.5 TheCamel has the right to discontinue a project if the customer failed to provide the complete information. No refund or credit will be issued for the work that’s already been done on the project.


4.6 Once TheCamel submitted the technical work or widget, the client must check the said work on their end and approve it's all working and the project is complete.


Any objection after the approval will be subject to investigation as to whether it needs an additional cost or not.


4.7 License of Widgets. When you purchase a widget from TheCamel, you acquire the right to use that item; you're not acquiring the item itself. What you get includes a license directly from TheCamel to use that item, and TheCamel is the owner of the Intellectual Property of that item. The item is for use only, it is not to be copied, sold, lent, rented, given away, or gifted, you can’t even put it in your will. It is for use for your sites only on the Duda dashboard we install the item in.


4.8 All TheCamel widgets are developed to work with the Duda platform. Once TheCamel transfers any widget to another dashboard of any Duda account. We do not guarantee the performance of the widget should there be a conflict due to any other code or application non-Duda being added to the Duda site for which the widget is intended. Should the user of TheCamel widget change, adjust, add any code themselves, or introduce any other third-party code as part of any other application from any other party we do not guarantee the performance or operation of TheCamel widget as originally intended, and therefore will take zero liability in sites performance issues.


4.9 With all Widget purchases, please choose carefully as there is no refund or redemption once any widget has been transferred to your account as we cannot take it back. Also, note that there is a no-refund policy on any technical works to enhance or customize any widget. Your acceptance of a proposal by TheCamel signifies your agreement to pay all invoices pertaining to all or any works to that proposal you have agreed upon via a return email.


4.10 Technical Development Support

Limitations

  • Any request that isn’t covered by the Technical Development Support plans will be charged at a standard price.
  • For the Subscription Plans
  • If the hours purchased by the client have been used up, any additional changes would be priced under the hourly technical support.
  • Unused hours will not be carried to the next month’s hours.
  • No refund will be allowed for developments under this plan.


4.11 Widgets on Duda App Store. Widgets that are on Duda App Store are only available to purchase through the App Store and are on a per-site basis, meaning, you can use it for one site only. If you need to use it on more than one site, you need to purchase additional subscriptions.


4.11.1 You may request widget customization by contacting us through the Duda App Store or by sending us an email at dev@thecamel.co. The customization will only be applied to the widget on the website it is installed in. If there’s more than one site concerned, please let us know so we can quote accordingly.


4.12 Widgets and Custom Development Work Warranty. TheCamel warrants that the widgets and custom development works will perform as they are intended to do without defects during the term stated below. If these services do not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to fix any defect. If an update occurs and does not affect the performance of the widget or the custom development work, or still works as advised at the time of purchase, this will not be covered by this warranty. If the client wishes to update to enhance the performance or have an upgrade, the client may request this by contacting us, and support charges will apply.


This warranty also excludes any defects, malfunctions, or performance issues arising from any changes or modifications made by the client or any third-party applications used on custom development, and TheCamel will not be responsible for any resulting damages or expenses.

(a)   Widgets of any level - Covered for 7 days upon installation

(b)   Custom Development Work of any level - Covered for 14 days upon completion


4.13 Once the proposal is approved and has been paid for, any changes in the scope and scale of work will not be upheld and will be up for a new discussion. In addition, the payment will be non-refundable, non-transferable, nor can be used in other services, especially if the reason falls out of scope from the pre-approved proposal.

5. WHITELABEL CUSTOMER SUPPORT

This pertains to handling tickets/email/chat questions for your customer using your brand. This does not include website support or any changes to a website.


5.1 The client must provide the number of customers, support time coverage, and response times to be handled by TheCamel.co.


5.2 TheCamel will send a price range based on the initial scope declared by the client.


5.3 The client must provide the ticketing system or email address and the response time tracker to be used by TheCamel team.


5.4 Once TheCamel and the client agree to the scope and price, the client is required to pay one month in advance and a minimum of 6 months' subscription.


5.5 To cancel the service, the client must give at least 30 days' notice. The cancellation will take effect the following billing cycle after the 30 days of notice have passed.


5.6 TheCamel has the right to suspend the service if the payment fails and terminate after failed retries. The client still needs to pay TheCamel for any unpaid services. The service will resume once all outstanding invoices are paid.

6. DIGITAL MARKETING

6.1 TheCamel Digital Marketing Team creates & builds campaigns and optimizes websites based on the purchased package and the information and assets provided on the order form. Missing or incomplete details will affect the delivery time and completion. We require all customers to complete the SEM/SEO form as much as possible.


6.2 Optimization. TheCamel must be informed of any changes made to your website. Search engines on the other hand constantly launch new updates and adjust algorithms accordingly, and such, search ranking fluctuation for SEO and traffic fluctuation for SEM may occur. This may result in unfavorable outcomes which are out of TheCamel’s control, and we are not liable of such activities or events. We’ll try to optimize and align our strategies based on these updates, ensure that we promote the latest products and services of the business, and will advise the client for any additional costs that may apply.


6.3 Client Approval. Customers must review, liaise, and approve any details that are being sent by TheCamel Digital Marketing Team. Without or delayed approval will hold the publishing process where ads will not serve online or work will be delayed which can result in a restart of the activities.


6.4 Required Credentials. Any Google Account that the TheCamel Digital Marketing Team requires must be provided (e.g. Google Analytics, Google My Business, and Google Search Console). If you do not wish to provide us with your login credentials, we can provide an email address where you could share Google Accounts through there. As part of the fulfillment, we create a dedicated Google Account to use for white-labeling. The created dedicated Google Account will be used to store all clients' Google-related accesses needed for SEM/SEO management (such as Google Analytics, Google Tag Manager, Google Ads MCC ID, etc).


We require allowing granted permission at the highest level possible. Confidentiality of your credentials being shared with TheCamel Digital Marketing Team is expected to be maintained.


6.5 Service Scope. Other requests like scripts that are not part of the availed package must be done and installed by the customer’s developer. TheCamel Digital Marketing Team can do it for you, if requested, with an additional charge.


6.6 Reports. TheCamel Digital Marketing Team provides monthly reports of the campaign performance, which will be sent only to you (except Local SEO Reports). For Agencies, this means you will need to forward it to your customers.


6.7 Recommendations. TheCamel Digital Marketing Team will advise of any suggestions for improvement or restructuring (if necessary) depending on the current market, demands of the searchers, trends, and other key metrics that may affect the optimization and management.


6.8 Targeting. TheCamel Digital Marketing Team's current SEO services were designed to target local areas only and do not accept a wide range of location targeting such as Statewide or Countrywide.


6.9 Platform. TheCamel Digital Marketing Team provides SEM Services to customers with websites built in Duda, WordPress, Shopify, Weebly, Wix, or any top website builder platforms out there.


6.10 Subscription. All of TheCamel's Digital Marketing monthly subscription services will be billed for the first three months in advance and then on a month-to-month basis from the fourth month and so on. Annual subscription is also available upon request.

7. INTELLECTUAL PROPERTY

7.1 Any copyrightable works, ideas, discoveries, inventions, patents, products, documents, databases, emails, accounts, passwords, or any other information developed in whole or in part by TheCamel in connection with the provision of services to the client shall be the exclusive property of TheCamel and the client shall retain no ownership, interest, or rights therein.


7.2 The client acknowledges that all Intellectual Property Rights in any Confidential Information or Software developed by TheCamel, and in any enhancement, modification, or customization of such Software, and any other material proprietary to TheCamel, vests exclusively in TheCamel, and that the client will not infringe TheCamel’s Intellectual Property Rights, nor seek to exploit or use any such material for its own purposes unless agreed in writing between both parties.


7.3 The client further acknowledges that all Intellectual Property Rights in the Confidential Information and the Software, in any other material proprietary to TheCamel, and in any enhancement, modification, or customization of the Software developed by, utilized by, or provided to the client in connection with the client's engagement of TheCamel to provide services to the client remains the property of TheCamel, and the client acquires no right or interest in such property.


7.4 Where the client is given access to any such Software or any other thing in which TheCamel has Intellectual Property Rights, and following provision to such access the client authors any works in which copyright subsists, or develops or creates any inventions or processes (whether capable of registration or not) (collectively Works), as legal and beneficial owner the client hereby:

(a)  assigns to TheCamel all rights, titles and interest in and all rights subsisting in the Works anywhere in the world, including all Intellectual Property Rights in the Works and all proprietary rights subsisting in any material form of the Works;

(b)  assigns to TheCamel all copyright subsisting in the Works which is created in the future;

(c)  agrees to assign to TheCamel the right, title and interest in and to all rights subsisting in future works, anywhere in the world, including the Intellectual Property Rights not assigned under (a) or (b) and the proprietary rights subsisting in any material form of the Works not assigned under (a);

(d)  assigns to TheCamel the right to claim (and retain) any damages and other remedies (including but not limited to an account of profits) for past infringement of and wrongful interference to the Works which arose before this assignment; and

(e)  warrants that the client will procure consents with respect to all moral rights subsisting in the Works, including consent to do all acts or omissions in relation to the Works, whether occurring in the past, present, or future, from all clients and contractors involved in the creation of the Works that, but for this consent, would infringe any moral rights or similar rights the client or contractors may have anywhere in the world.

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents, and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to the TheCamel.co. All rights of TheCamel.co in such Intellectual Property Rights are hereby reserved.


Confidentiality with fulfillment partners. TheCamel.co respects you and your clients and we have a total “Non-Solicit” policy. Your clients and your information are yours and we do not cross the confidential line.

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